ADDITIONAL DRIVERS
Payment of an additional charge of $4.95 per rental day will allow the rental unit to be driven by up to two (2) additional drivers. Additional drivers will be subject to payment of the surcharges applied to clients ages 18 to 24 years old.
ROADSIDE ASSISTANCE
Provides clients with 24-hour roadside assistance. If the vehicle breaks down for any mechanical situation that is not related to an accident customer can contact roadside assistance at 1-787-919-0238. Towing is included in our Roadside Assistance service from the place where the vehicle had the accident to our main location in Carolina, Puerto Rico.
COVERAGES
Clients benefiting from special rates or rates amounting to less than $10.00 per day, must purchase the insurance offered by us. US Residents: We offer Collision Damage Waiver and Supplemental Liability Insurance. The CDW/SLI may be rejected if clients provide valid proof of insurance that covers the full value of the rented vehicle and Puerto Rico is not excluded from the policy coverage area, as well as personal liability in the amount required by our company. A client’s insurance card and/or policy declaration page specifying that the corresponding coverage is provided and showing the applicable deductible, constitutes valid proof of client’s insurance and may be provided to our location via fax/email. If a client’s insurance coverage is limited to personal liability, he/she must purchase the CDW. Clients with no liability insurance coverage must purchase the SLI coverage offered by us in exchange of $11.95 per rental day, as Puerto Rico law holds renters liable for any and all damages caused by the rental unit in their possession. Our company suggests clients consult their insurance agencies before finalizing travel plans. Non-US residents must purchase CDW/SLI from us. CDW rates: Economy Car through Full-size Car @ $16.95 + TAX / DAY. Mini Vans, SUVs & Trucks @ $19.95 + TAX/ DAY.
WINDSHIELD & TIRE
If the client includes this optional service in their rental booking, they are released from liability for any damage caused to the front windshield or 1 tire of the vehicle. This does not include damage to rims or major mechanical breaks caused by negligence or road defects. If this is the case, the deductible that applies to the client is charged.
CROSS-BORDER RESTRICTIONS
The rental units cannot be taken off of the main island of Puerto Rico without our company previous authorization. Moreover, clients must take notice of the fact that the CDW does not provide coverage in neighboring islands such as Vieques and Culebra. Clients that transport rental units to Vieques or Culebra must reserve a two-way ferry ticket for the vehicle. Any client that does not return a rental unit to the main island will be charged a $1,000.00 transportation fee.
COLLISION DAMAGE WAIVER
Releases the client from responsibility for damage that occurs to the vehicle during the rental. CDW does not cover total losses, rolled over vehicles, flooded vehicles, stolen vehicles, and does not cover the renter if he or she is in breach of the rental contract. Daily rates vary by car class: $16.95 for ECAR/CCAR/ICAR, $17.95 for CFAR/MVAN, and $19.95 for SJAR/SFAR. To utilize the waiver, customers must provide a police report and pay a deductible, which depends on the car class: $500 for ECAR/CCAR/ICAR, $750 for CFAR/MVAN, and $1,000 for SJAR/SFAR.
SUPPLEMENTAL LIABILITY INSURANCE
Is for civil liability or damages to third parties. When the client adds the $11.95 SLI to their car rental, they are automatically exempt from liability in the event of an accident with the vehicle resulting in damage to the property of others and a person. If it is determined that the reason for the accident was due to the client’s negligence, coverage is automatically lost. In the case of underage clients and/or rentals in the Dominican Republic, this insurance is mandatory.
FINANCIAL POLICY
We accept payment by way of cash, debit card, traveler’s checks, and credit cards. Nonetheless, only bank account-connected credit cards that are recognized by its POS service provider will be accepted. No pre-paid cards are allowed. VISA Check, VISA, Master Card, AMEX and Discover are all accepted. For all Rentals, a deposit of the total amount of the rental plus USD $250.00 must be put on hold at the beginning of the rental.
TOLL ACTIVATION
Plate Pass or \"Autoexpresso\" as it is known on the island is recommended for all customers who plan on using highways on the island. The system is toll by plate, there are no cash options. Activation is $10.00 one time fee and $9.95 per day unlimited use. ---------------------------------------------------------------------------------------------- Clients who wish to use highways must purchase the toll service offered by Allied Car & Truck Rental, which provides unlimited daily use of tolls. Allied Car & Truck Rental toll. The activation is retroactive from the first day of rent if you do not activate at the opening of the contract.
DAILY TOLLS
Clients who wish to use highways must purchase the toll service offered, which provides unlimited daily use of tolls. This toll service requires payment of a $10.00 activation fee, plus $9.95 per car rental day. All rental units are registered with the state highway toll system. When a client passes through a toll, the corresponding toll amount will be automatically charged to our state highway account. If a client uses a highway without first purchasing toll service provided, he or she will be billed for a $25.00 late activation fee, plus $9.95 per car rental day. They do not accept cash payments for individual tolls.
OTHER
The client hereby agrees to pay and/or reimburse to our company, or the appropriate government authorities, all charges due under this Agreement, which may include a reasonable fee that shall not exceed $250.00 to clean the unit if returned substantially less clean than when rented and a flat fee of $250.00 if any cigarette smoke is detected in the rental unit. Clients benefiting from special rates or rates amounting to less than $10.00 per day, must purchase the insurance offered by us.
CROSS BORDER
The rental units cannot be taken off of the main island of Puerto Rico without our company previous authorization. Moreover, clients must take notice of the fact that the CDW does not provide coverage in neighboring islands such as Vieques and Culebra. Clients that transport rental units to Vieques or Culebra must reserve a two-way ferry ticket for the vehicle. Any client that does not return a rental unit to the main island will be charged a $1,000.00 transportation fee.
PICK-UP INSTRUCTIONS
Upon arrival, please call 787-890-3010 to alert the location of your arrival. Customers need to ride the airport shuttle bus to the car rental facility and wait at the designated pick up area for off airport car rental companies. The Priceless shuttle will circulate between the location and the facility every 10-15 minutes.
PLATE PASS
Plate Pass or "Autoexpresso" as it is known on the island is recommended for all customers who plan on using highways on the island. The system is toll by plate, there are no cash options. Activation is $10.00 one time fee and $9.95 per day unlimited use.
REFUELING POLICY
If the client would like to receive the rental unit with a full tank of fuel, he or she must give advance notice of at least 24 hours. All rental units must be returned with a full fuel tank. If this requirement is not met, the client will be billed a refueling charge. The amount of this charge will depend on the current market.
RENTER QUALIFICATIONS
Valid driver's license and form of payment are required at time of pick up. All clients must be at least 18 years of age. For all underage drivers in the age range of 18 – 24 , a fee of 24.95 per day must be applied. A minimum base rate of 49.95 per day in compact cars, 100.00 per day in SUV and Minivans will be charged for the vehicle. Underage drivers will not be eligible for any upgrades in vehicle classes. All underage drivers and contracts must have purchased a CDW insurance from a third party and/or private vehicle insurance that covers a rental vehicle, in Puerto Rico of the same value or more. All contracts with underage drivers must have a security deposit of the total of the rental plus $500.00.