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Nashville Local

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Frequently Asked Questions

  • How does the return work?
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    Seamless return process with designated drop-off points and straightforward procedures.
  • How does the delivery work?
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    Select convenient pickup and return locations with flexible date and time options. Easy and quick pickup process at your chosen location, with clear instructions and support.
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Rental Requirements and General Qualifications

Nashville Local
2828 Elm Hill Pike Suite 110, Nashville, TN 37214

phone(615) 413-2300

Hours of operations

  • Monday8:00 AM - 7:30 PM
  • Tuesday8:00 AM - 7:30 PM
  • Wednesday7:00 AM - 6:00 PM
  • Thursday7:00 AM - 6:00 PM
  • Friday7:00 AM - 6:00 PM
  • Saturday7:00 AM - 6:00 PM
  • Sunday7:00 AM - 6:00 PM
  • ADDITIONAL DRIVERS

    Additional driver is $9.99 PER DAY
  • AFTER HOURS RETURNS

    PLEASE LEAVE KEY IN DROP BOX ALL FEES WILL OCCUR TILL OPEN OF BUSINESS ON FOLLOWING DAY. INCLUDING BUT NOT LIMITED TO ANY CHARGES THAT MAY APPLY.
  • COVERAGES

    These policies are designed to ensure a safe, fair, and transparent rental experience for all customers. Insurance International insurance not accepted Full coverage REQUIRRED OF YOUR OWN POLICY THAT IS VERFIED OR THE OPTION (CDW) required Credit card CDW covers damage only, not liability SLI required if using credit card CDW CDW DAILY PRICING (Collision Damage Waiver) Economy – Midsize: $29.99/day Standard – Full Size: $34.99/day Midsize SUV: $39.99/day Minivan / 6–8 Passenger SUV: $44.99/day Convertible / Jeep Wrangler: $55.00/day 12–15 Passenger Van: $69.99/day INSURANCE OPTIONS ($0 deductible) CDW: collision, vandalism, weather (not theft, keys, interior, tires/rims/glass) SLI: third-party liability protection RHTDW: tires, rims, windshield, towing, lockouts, jump starts
  • CROSS-BORDER RESTRICTIONS

    MILEAGE & STATES Unlimited in TN, NC, SC, GA, KY, AL Unauthorized travel: $1,000 fee + $0.50/mile Loss of protections
  • DRIVING RESTRICTIONS

    MILEAGE & STATES Unlimited in TN, NC, SC, GA, KY, AL Unauthorized travel: $1,000 fee + $0.50/mile Loss of protections
  • FINANCIAL POLICY

    PAYMENT & DEPOSITS US insured renters: $200.00 deposit (proof required) Local residents: $500.00 deposit International renters: $200.00 deposit + FULL COVERAGE mandatory Deposit refunds may take up to 15 business days. Deposits may cover damages, fuel, cleaning, tolls, violations, out-of-state fees, or unpaid balances.
  • LOCAL TRAVELLER RESTRICTIONS

    Local renters without a valid outbound/return flight must provide: • Two (2) valid forms of government-issued identification (at least one must be a driver’s license), and • A $350 security deposit (authorization hold) on a major credit or debit card in the renter’s name. * CUSTOMER ADDRESS NO FURTHER THAN 50 MILESX FROM LOCATION PLEASE CALL LOCATION FOR CLARIFICATION
  • MILEAGE LIMITATIONS

    MILEAGE & STATES Unlimited in TN, NC, SC, GA, KY, AL Unauthorized travel: $1,000 fee + $0.50/mile Loss of protections
  • OTHER

    CLEANING & SMOKING No smoking or pets Cleaning fee up to $600 ACCIDENTS Call police, notify office, provide photos Unauthorized repairs not reimbursed ROADSIDE ASSISTANCE Jump start, lockout, fuel delivery RHTDW adds towing and tire/glass coverage RETURN POLICY $20/hour late 3+ hours = full day Customers using their own full coverage insurance must use their own roadside assistance No refunds early returns LOST & FOUND Stored 7 days, shipping at renter expense FRAUD PREVENTION Additional verification may be required TERMINATION & REPOSSESSION Vehicle may be repossessed for non-payment, fraud, misuse, or overdue return
  • PICK-UP INSTRUCTIONS

    Shuttle to location from airport: Ground transportation- level 1- bottom floor at stop B3 located at : Address: 2828 Elm Hill Pike #110, Nashville, TN 37214 Phone: (615) 413-2300 Hours: Monday 8 AM–8 PM Tuesday 8 AM–8 PM Wednesday 8 AM–8 PM Thursday 8 AM–8 PM Friday 8 AM–8 PM Saturday 8 AM–8 PM Sunday OPEN FOR RETURNS ONLY 8AM - 8 PM
  • PLATE PASS

    TOLLS & FEES Tolls + $9.99 admin Violations + $9.99 admin Accident admin: $50–$150 Keys: $250–$450 GPS & TELEMATICS Monitoring allowed Tampering fee $250
  • REFUELING POLICY

    FUEL POLICY Return same fuel level $9.99/gallon if missing Prepaid fuel accepted with receipt
  • RENTER QUALIFICATIONS

    All renters must provide: A valid driver’s license A credit or debit card in the renter’s name Proof of active insurance coverage (policy documentation and verified coverage), or qualify to purchase coverage at the rental counter International Insurance Policies International insurance policies are not accepted, as coverage does not transfer to the United States. International Driver Requirements Driver’s license must be in the Roman alphabet, or an International Driving Permit (IDP) is required A valid passport is required Optional Insurance Coverage ($0 Deductible Options Available) CDW (Collision Damage Waiver): Covers collision, vandalism, and weather-related damage. Does not cover theft, lost keys, interior damage, or tires/rims/glass. SLI (Supplemental Liability Insurance): Provides third-party liability protection. RHTDW (Road Hazard Tire & Damage Waiver): Covers tires, rims, windshield damage, towing, lockouts, and jump starts.