Upon arrival, please proceed to the rental counter of our affiliate, Easy Car Rentals, located in the terminal. Call 502-50506027 once you are ready and have left the baggage claim area; our representative will contact you to provide the counter's location and details to help you easily identify us (please note that, to ensure better service, you may be transferred to our main office located two minutes from the airport).

A surcharge of USD 5.00 per day applies for each additional driver.

Driver's license / passport
The driver's license must be issued in the same country as the client's passport; local licenses with zero years of validity are not accepted, nor are photos of passports.
Vehicle rental services will not be provided to clients with an expired license or to those who do not present a passport with an entry stamp.

Any vehicle return outside of standard business hours will incur additional processing fees, ranging from a minimum of Q250 to Q400. The company reserves the right to refuse after-hours returns if the client did not specify this arrangement at the start of the rental or fail to provide 24 hours' notice. After-hours returns mean that the security deposit release will be processed within 24 hours of the vehicle's handover.

The vehicle must be returned to the same office where it was originally picked up, unless otherwise agreed upon in writing between the client and the company within the contract.

VEHICLE INSURANCE (BASIC CDW) – NOT FULL COVERAGE:
This is a form of partial insurance coverage that relieves the renter of liability—either total or partial (specifically for amounts exceeding the deductible, but short of a total loss of the vehicle)—for damage sustained by the rental vehicle in the event of an accident. The CDW policy covers only those damages that exceed the deductible amount.
Customer liability for the deductible (Sedan): Q 18,000 + VAT
Customer liability for the deductible (Pickup, SUV, Minibus): Q 45,000 + VAT

If the cost of damages exceeds the deductible, the customer is liable only for the deductible amount specified in the contract (based on the vehicle type), provided that the insurance coverage applies and the customer has not violated any contract terms, traffic laws, or other conditions that would invalidate coverage. In the event of such a violation or invalidation, the customer shall be liable for the full cost of vehicle repairs, as well as storage fees, loss of use, and incident-related expenses—including civil liability, damage to private property, and legal costs arising from the incident. Basic CDW insurance is optional under the following circumstances (APPLIES ONLY TO SEDANS AND SUVS):
1. The customer has purchased valid CDW insurance through the reservation platform; only policies with coverage exceeding $40,000 USD will be accepted. Any policy not meeting this coverage amount will be rejected by the car rental agency in Guatemala.

2. The customer holds CDW benefits through their credit card; the customer must provide printed documentation verifying that their card qualifies for this benefit. Digital documents or images are not accepted. The company reserves the right to accept or reject this insurance on a case-by-case basis and is under no obligation to accept any credit card-based insurance. Only VISA card insurance policies will be accepted (subject to conditions), and a security deposit of Q 20,000 will be required for any vehicle type. The customer acknowledges that vehicle parts and repairs will be handled by the brand's OFFICIAL DEALERSHIP and that damage charges will be based on the dealership's quote; under no circumstances will the customer be permitted to repair the vehicle themselves.

The customer acknowledges that, whether using platform-based or credit card insurance, they remain responsible for paying the Guatemala car rental company for any damages incurred. The company will provide the necessary documentation for the customer to submit to their insurance provider for the corresponding coverage assessment. The company providing the vehicle in Guatemala is not responsible for whether or not the customer's insurance policy provides coverage; the company's role is limited to collecting payment for vehicle damages. Basic CDW insurance is mandatory for the following vehicle types: 4x4 pickup trucks, high-end vehicles, and 11-, 12-, or 15-passenger minibuses. (Card-based insurance or insurance purchased via third-party platforms is NOT accepted for these vehicles.)

FULL COVERAGE INSURANCE (APPLIES ONLY TO SELECTED VEHICLES)
This insurance applies only to selected vehicles and exempts the customer from liability for certain damages caused to the vehicle (minor or moderate). This insurance does not provide coverage for windows, tires, headlights, taillights, upholstery, front-end suspension, or rims. Coverage is provided for one incident only; that is, the customer is covered for a single mishap within the dates specified in the rental agreement. The customer must purchase this insurance again to regain the indicated coverage. Full coverage insurance becomes void if the customer fails to immediately report any damage caused to the vehicle. If the customer reports damage only upon returning the vehicle, they will be held fully liable for the cost of repairs; in the event of serious damage involving the deductible, the customer is responsible for paying the deductible specified in the contract for that vehicle type (Q 18,000 + VAT for sedans; Q 45,000 + VAT for pickups or SUVs). The daily cost of full coverage insurance is determined at the company's discretion, and the customer must hold an additional contract addendum stating that they possess full coverage. If the customer does not possess this document, they acknowledge that they do not have this coverage and must assume all contractual liabilities.

MANDATORY SLI INSURANCE (CIVIL LIABILITY)
This insurance provides additional protection against bodily injury, death, or damage to private property. It is mandatory for all vehicle types without exception; if the customer declines this insurance, the vehicle cannot be rented to them under any circumstances.
Insurance policies purchased by the customer—whether domestically or abroad—that include this coverage will not be accepted; only the company providing the service in Guatemala is authorized to provide this type of insurance to the customer.

This insurance will NOT provide coverage if the customer drives the vehicle under the influence of alcohol or any illicit substance, if there is any negligence regarding the contract or Guatemalan laws, if the customer allows unauthorized persons to drive the vehicle, or if the insurance does not provide coverage due to circumstances for which the customer is responsible. In such cases, the customer shall be held civilly and criminally liable for all damages caused and shall be responsible for all expenses arising from the incident, including legal fees, vehicle damage, civil liability costs, etc. Any breach of the rental agreement terms—including negligent or reckless behavior, or the renter's failure to report any incident involving the rented vehicle—will immediately void insurance coverage. The customer shall be liable for the full cost of repairs and any civil liability payments arising from the incident, as well as any legal expenses incurred.

MANDATORY PAI / MEDICAL INSURANCE
This insurance is mandatory for all vehicle types and guarantees medical care for any persons injured during an incident (restrictions apply according to the insurance policy).

INSURANCE RATE TABLE
SEDAN-TYPE VEHICLE
Basic CDW Insurance: $9.00/day + tax (Optional; restrictions apply)
SLI (Civil Liability) Insurance: $18.00/day + tax (MANDATORY)
PAI (Medical) Insurance: $9.00/day + tax (MANDATORY)

PICKUP TRUCK AND SUV
Basic CDW Insurance: $15.00/day + tax (MANDATORY)
SLI (Civil Liability) Insurance: $25.00/day + tax (MANDATORY)
PAI (Medical) Insurance: $9.00/day + tax (MANDATORY)

MINIBUS
Basic CDW Insurance: $15.00/day + tax (MANDATORY)
SLI (Civil Liability) Insurance: $25.00/day + tax (MANDATORY)
PAI (Medical) Insurance: $18.00/day + tax (MANDATORY)

FULL COVERAGE INSURANCE
Not applicable to minibuses
Daily rate (Sedan): $50.00 + SLI insurance + tax
Not applicable to pickup trucks
Daily rate SUV: $99.00 + SLI insurance + taxes

Mandatory security deposit via credit or debit card
Sedan: $500.00 to $1,335; deposit subject to restrictions based on the department, areas to be visited, and card type (credit, debit, or card brand)
Pickup and SUV: $2,000.00; deposit subject to restrictions based on the department, areas to be visited, and card type (credit, debit, or card brand)
Minibus: $2,000 to $2,500; deposit subject to restrictions based on the department, areas to be visited, and card type (credit, debit, or card brand)

Driving under the influence of alcohol or narcotics, or driving the rental vehicle without being authorized in the rental agreement, constitutes a violation of the contract and results in the loss of all insurance benefits. If smoking inside the vehicle leaves a cigarette odor, a fee will be charged at the rental company's discretion.

Age Restrictions

AGE: The minimum age for the renter or any additional driver is 21. Drivers aged 21 to 24 may rent a vehicle by paying an additional daily fee of $15.00 plus tax and accepting a higher deductible for Collision Damage Waiver (CDW) coverage. No additional fees apply if the renter is 25 years of age or older. DRIVER'S LICENSE AND PASSPORT: At the time of rental, the renter must present a valid foreign driver's license, a valid passport with an entry stamp from the same day (a mandatory requirement with no exceptions), and a foreign credit card.

Payment Methods
PAYMENT: We accept major credit and debit cards (ONLY WITH THE CARDHOLDER PRESENT). A security deposit ranging from $500 to $2,500 is required, depending on the rented vehicle. This deposit will be released upon the vehicle's return and credited to your account within 7 to 30 business days (depending on the cardholder's issuing bank); in some cases regarding debit cards, the company will provide letters to the issuing banks to facilitate the prompt release of the deposit (please note that the company providing the rental services is not responsible for the actual refund to the cardholder once the transaction has been released on the company's POS terminal). All reservations are non-refundable and non-modifiable, and some (prepaid) are non-cancellable. All reservations—including non-prepaid ones—include a 24-hour free cancellation period (restrictions apply) to avoid penalties or charges for the full reservation amount, subject to the rental period specified on the booking portal. The exchange rate applicable to rental payments is Q8.75 per US$1.00 (THE EXCHANGE RATE IS NOT THE RESPONSIBILITY OF THE LOCAL COMPANY IN GUATEMALA).

The vehicle must be returned with the same amount of fuel it had at the start of the rental to avoid a refueling service charge. If the car is not returned with the same fuel level, the cost per gallon will be $10.00 plus tax. The fuel must be returned at the same level as at the start of the rental; any excess is non-negotiable and cannot be applied as a discount.

Rental Policy Summary

The following rules and restrictions are established by the car rental company.
*The driver must present a valid driver's license, a passport with a recent entry stamp for Guatemala, and a credit card in their name with sufficient funds for the required vehicle deposit.
*International rentals may be subject to different driver's license requirements. Please check the specific documentation required by the rental company. For example, an International Driving Permit is required if the original license does not use the Latin alphabet; likewise, when picking up a vehicle in an EU country, an international permit may be required for holders of licenses issued outside the EU.
*Additional charges or restrictions apply to drivers under the age of 25.
*Charges for refueling, additional drivers, etc., are not included in the total price.
*No refunds or discounts are provided for extra fuel added to the vehicle by the customer upon return.
*Special equipment, such as child seats or GPS, may be requested upon vehicle pickup (subject to availability).
*Geographic restrictions apply, even for rentals with unlimited mileage. Some rental companies do not allow their vehicles to cross certain national or international borders; crossing the borders into Mexico or Belize is prohibited.
*The rental entails mandatory insurance requirements that incur additional charges at the time of booking.
*This rental is non-refundable. Changes or cancellations to this reservation are not permitted.
*Receive a 100% refund on insurance if cancelled before the pickup time. The insurance will be automatically cancelled along with the vehicle reservation (applies to NON-PREPAID reservations cancelled at least 24 hours prior to the scheduled pickup time at the rental counter).
*Changes, cancellations, or refunds are not permitted for this (prepaid) rental.
*The total price includes all mandatory taxes and fees.
*Unless otherwise indicated, rates are quoted in US dollars. *The company in Guatemala responsible for providing the vehicle is not liable for refunding payments made outside of Guatemala, nor is it responsible for authorizing refunds for prepayments.
*Vehicle rental is subject to approval of the customer's profile and compliance with the policies of the company providing rental services in Guatemala; the company reserves the right to deny rental services to anyone deemed unsuitable for the rental agreement.
*For the safety of both the customer and the vehicle, the customer agrees to constant vehicle monitoring via GPS devices or unannounced technical inspections.



The entity managing reservations in Guatemala is not responsible for refunds regarding advance payments or payments made via online platforms. Furthermore, by making a reservation, the customer acknowledges and accepts having read the vehicle rental terms and conditions, as well as the mandatory additional charges for civil liability insurance or CDW; this applies particularly to 4x4 vehicles and vans with a capacity of 12 or 15 passengers, for which such insurance is mandatory. Each vehicle must be returned to the same location where it was rented. If the vehicle is returned to a different location, the company will apply an additional charge based on the distance.

Upon returning the vehicle, the customer must allow at least 30 minutes for the vehicle inspection to be conducted; if the customer is in a rush, the security deposit will be refunded after the inspection is completed, without the customer being present.
Security deposit refunds will not be processed during late-night or early-morning hours.

Driving under the influence of alcohol or narcotics, or driving the rented vehicle without being authorized in the contract, constitutes a violation of the agreement. This results in the forfeiture of all insurance benefits. If smoking inside the vehicle leaves a cigarette odor, a fee will be charged at the rental company's discretion. 1 The client has purchased valid CDW insurance via the reservation platform; only insurance policies with coverage exceeding $40,000 USD will be accepted. Any insurance that does not meet these coverage amounts will be rejected by the car rental agency in Guatemala.

2 For clients relying on CDW benefits associated with their credit card: the client must provide printed documentation verifying that their card qualifies for this benefit; digital documents or images will not be accepted. The company reserves the right to accept or reject such insurance on a case-by-case basis and is under no obligation to accept credit card-based insurance. Only VISA card insurance policies are accepted (subject to conditions), and a security deposit of Q 20,000 is required for all vehicle types. The client acknowledges that vehicle parts and repairs will be handled by the brand's OFFICIAL DEALERSHIP and that damage charges will be based on the dealership's quote; under no circumstances will the client be permitted to repair the vehicle themselves.

The client acknowledges that, regardless of whether insurance is obtained via the platform or a credit card, they remain responsible for paying the Guatemala car rental company for any damages incurred. The company will provide the necessary documentation for the client to submit to their insurance provider for coverage assessment. The company supplying the vehicle in Guatemala bears no responsibility regarding the coverage status of the client's insurance policy; its role is limited to collecting payment for vehicle damages. Basic CDW insurance is mandatory for the following vehicle types: 4x4 pickup trucks, high-end vehicles, and 11-, 12-, or 15-passenger minibuses. (Credit card insurance or insurance purchased via the platform is not accepted for these vehicles.)


Cancellation and No-Show Policy

This rental is non-refundable. No changes or cancellations are permitted for this reservation.
Receive a 100% refund on insurance if cancelled before the scheduled pick-up time. The insurance will be automatically cancelled along with the car rental reservation.

If the customer wishes to change the vehicle upon arrival at the rental office, the insurance cost will increase; the base rental rate (excluding insurance) will also be subject to a locally calculated surcharge.


Driver's License / Passport

The driver's license must be issued in the same country as the customer's passport. Local licenses with zero years of validity (newly issued) are not accepted, nor are photographs of passports.


Vehicle rental services will not be provided to customers with an expired driver's license or to those who fail to present a passport with an entry stamp.