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Nashville Local

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Frequently Asked Questions

  • How does the return work?
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    Seamless return process with designated drop-off points and straightforward procedures.
  • How does the delivery work?
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    Select convenient pickup and return locations with flexible date and time options. Easy and quick pickup process at your chosen location, with clear instructions and support.
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Rental Requirements and General Qualifications

Nashville Local
2828 Elm Hill Pike Suite 110, Nashville, TN 37214

phone(615) 413-2300

Hours of operations

  • Monday8:00 AM - 7:30 PM
  • Tuesday8:00 AM - 7:30 PM
  • Wednesday7:00 AM - 6:00 PM
  • Thursday7:00 AM - 6:00 PM
  • Friday7:00 AM - 6:00 PM
  • Saturday7:00 AM - 6:00 PM
  • Sunday7:00 AM - 6:00 PM
  • PICKUP INSTRUCTIONS

    Shuttle to location from airport: Ground transportation- level 1- bottom floor at stop B3
    located at : Address: 2828 Elm Hill Pike #110, Nashville, TN 37214
    Phone: (615) 413-2300
    Hours:
    Monday 8 AM–8 PM
    Tuesday 8 AM–8 PM
    Wednesday 8 AM–8 PM
    Thursday 8 AM–8 PM
    Friday 8 AM–8 PM
    Saturday 8 AM–8 PM
    Sunday OPEN FOR RETURNS ONLY 8AM - 8 PM
  • ADDITIONAL DRIVER POLICY

    Additional driver is $9.99 PER DAY
  • AFTER HOURS RETURN

    PLEASE LEAVE KEY IN DROP BOX ALL FEES WILL OCCUR TILL OPEN OF BUSINESS ON FOLLOWING DAY. INCLUDING BUT NOT LIMITED TO ANY CHARGES THAT MAY APPLY.
  • RENTAL COVERAGES

    These policies are designed to ensure a safe, fair, and transparent rental experience for all customers.
    Insurance International insurance not accepted
    Full coverage REQUIRRED OF YOUR OWN POLICY THAT IS VERFIED OR THE OPTION (CDW) required
    Credit card CDW covers damage only, not liability
    SLI required if using credit card CDW
    CDW DAILY PRICING (Collision Damage Waiver)
    Economy – Midsize: $29.99/day
    Standard – Full Size: $34.99/day
    Midsize SUV: $39.99/day
    Minivan / 6–8 Passenger SUV: $44.99/day
    Convertible / Jeep Wrangler: $55.00/day
    12–15 Passenger Van: $69.99/day
    INSURANCE OPTIONS ($0 deductible)
    CDW: collision, vandalism, weather (not theft, keys, interior, tires/rims/glass)
    SLI: third-party liability protection
    RHTDW: tires, rims, windshield, towing, lockouts, jump starts
  • RENTAL RESTRICTIONS

    MILEAGE & STATES
    Unlimited in TN, NC, SC, GA, KY, AL
    Unauthorized travel:
    $1,000 fee + $0.50/mile
    Loss of protections
  • FINANCIAL POLICIES

    PAYMENT & DEPOSITS
    US insured renters: $200.00 deposit (proof required)
    Local residents: $500.00 deposit
    International renters: $200.00 deposit + FULL COVERAGE mandatory
    Deposit refunds may take up to 15 business days.
    Deposits may cover damages, fuel, cleaning, tolls, violations, out-of-state fees, or unpaid balances.
  • REFUELING POLICIES

    FUEL POLICY
    Return same fuel level
    $9.99/gallon if missing
    Prepaid fuel accepted with receipt
  • RENTER QUALIFICATIONS

    All renters must provide:
    A valid driver’s license
    A credit or debit card in the renter’s name
    Proof of active insurance coverage (policy documentation and verified coverage), or qualify to purchase coverage at the rental counter

    International Insurance Policies
    International insurance policies are not accepted, as coverage does not transfer to the United States.

    International Driver Requirements
    Driver’s license must be in the Roman alphabet, or an International Driving Permit (IDP) is required

    A valid passport is required

    Optional Insurance Coverage ($0 Deductible Options Available)

    CDW (Collision Damage Waiver): Covers collision, vandalism, and weather-related damage. Does not cover theft, lost keys, interior damage, or tires/rims/glass.

    SLI (Supplemental Liability Insurance): Provides third-party liability protection.

    RHTDW (Road Hazard Tire & Damage Waiver): Covers tires, rims, windshield damage, towing, lockouts, and jump starts.
  • OTHER POLICIES

    CLEANING & SMOKING
    No smoking or pets
    Cleaning fee up to $600
    ACCIDENTS
    Call police, notify office, provide photos
    Unauthorized repairs not reimbursed
    ROADSIDE ASSISTANCE
    Jump start, lockout, fuel delivery
    RHTDW adds towing and tire/glass coverage
    RETURN POLICY
    $20/hour late
    3+ hours = full day
    Customers using their own full coverage insurance must use their own roadside assistance
    No refunds early returns
    LOST & FOUND
    Stored 7 days, shipping at renter expense
    FRAUD PREVENTION
    Additional verification may be required
    TERMINATION & REPOSSESSION
    Vehicle may be repossessed for non-payment, fraud, misuse, or overdue return